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Benefits of Using Jivochat for Your Business

If you’re looking to improve customer engagement and increase conversion rates, Jivochat is the solution you’ve been searching for. This powerful live chat software allows your team to connect with website visitors through a range of channels, including live chat, Facebook, voice services, email, and mobile. With Jivochat, you can receive all client communications in one Agent App, improving organization and website conversion rates with proactive invitations. In this article, we’ll explore the benefits of using the Jivochat live chat, for your business.

Increased Customer Satisfaction

In today’s competitive market, customer satisfaction is key to business success. Jivochat can help you achieve this by providing real-time assistance to your website visitors. This personalized approach makes customers feel valued and appreciated, which can lead to a positive impact on customer retention. Other benefits of Jivochat include:

• Multilingual support: Jivochat offers multilingual support, which means you can communicate with customers in their own language. This can help you reach a wider audience and improve customer satisfaction.
• Positive impact on customer retention: By providing excellent customer service through Jivochat, you can increase customer loyalty and retention. This can have a positive impact on your business’s bottom line.

Improved Conversion Rates

Jivochat offers a range of features that can help you improve website conversion rates. By engaging with website visitors in real-time, you can increase the chances of them making a purchase or signing up for your services. Some of the key features of Jivochat include:

• Proactive chats: With Jivochat, you can set up proactive chat invitations that appear to website visitors after a set amount of time or when they perform a specific action. This can help you engage with customers who might not have otherwise contacted you.
• Customizable chat widget: Jivochat allows you to customize the chat widget on your website, including its appearance and location. This can help you make the chat widget more prominent and increase engagement rates.
• Omnichannel communication: Jivochat allows you to communicate with customers through one omnichannel app across various channels, including live chat, Facebook, voice services, email, and mobile. This can help you reach customers who prefer to communicate through different channels.
• Real-time visitor monitoring: With Jivochat, you can monitor website visitors in real-time, including their location, current page, and social profiles. This can help you tailor your communication to their needs and increase the chances of conversion.

Enhanced Team Collaboration

Jivochat also offers a range of collaboration tools that can help your team work more efficiently and effectively. Some of the key features include:

• Multi-agent chats: Jivochat allows multiple agents to chat with customers simultaneously, which can help you handle high volumes of customer inquiries.
• Chat transfer and routing: Jivochat allows you to transfer chats between agents and departments, ensuring that customers are always connected with the right person.
• Internal CRM: Jivochat offers a built-in CRM system, which allows you to manage customer information and interactions in one place. This can help you keep track of customer inquiries and follow up with them in a timely manner.
• Team performance reports: Jivochat offers performance reports that allow you to track team performance and identify areas for improvement. This can help you optimize your customer service processes and improve customer satisfaction.

Jivochat Features

Jivochat offers a range of features that can help you improve customer engagement and increase sales. In this section, we’ll explore some of the key features of Jivochat and how they can benefit your business.

Chat Widget

The chat widget is the primary way for customers to communicate with your team through Jivochat. According to Jivochat’s website, the chat widget allows you to customize its appearance and location on your website. This can help you make the chat widget more prominent and increase engagement rates. Additionally, Jivochat offers advanced targeting rules that allow you to show the chat widget to specific visitors based on their behavior or location.

This can help you target visitors who are more likely to convert. Jivochat also provides smart triggers that allow you to set up automated messages or invitations based on specific visitor actions. This can help you engage with customers at the right time and increase conversion rates.

Chatting

The chatting feature in Jivochat allows you to communicate with customers through various channels, including live chat, Facebook, voice services, email, and mobile. According to Google Play Store, Jivochat allows you to archive all customer conversations, making it easy to review past interactions and follow up with customers.

Additionally, Jivochat offers canned responses that allow you to quickly respond to common customer inquiries. This can help you save time and improve response rates. Finally, Jivochat provides typing insights that allow you to see what customers are typing before they hit send. This can help you prepare a response and improve response times.

Omnichannel Communication

Jivochat allows you to communicate with customers across various channels, including live chat, Facebook, voice services, email, and even mobile apps. According to Jivochat’s website, the platform allows you to integrate with social media channels, including Facebook and Instagram. This can help you engage with customers who prefer to communicate through social media.

Additionally, Jivochat allows you to integrate with email and phone channels, ensuring that customers can contact you through their preferred channels. Finally, Jivochat offers a mobile app that allows you to communicate with customers on the go. This can help you stay on top of customer inquiries and improve response times.

Collaboration Tools

Jivochat offers a range of collaboration tools that can help your team work more efficiently and effectively. According to Jivochat’s website, these include multi-agent chats, which allow multiple agents to chat with customers simultaneously, helping you handle high volumes of customer inquiries. Jivochat also allows you to transfer chats between agents and departments, ensuring that customers are always connected with the right person.

Additionally, Jivochat offers an internal CRM system that allows you to manage customer information and interactions in one place. This can help you keep track of customer inquiries and follow up with them in a timely manner. Finally, Jivochat offers performance reports that allow you to track team performance and identify areas for improvement. This can help you optimize your customer service processes and improve customer satisfaction.

Jivochat Pricing

Jivochat offers a range of pricing plans to suit businesses of all sizes. In this section, we’ll explore the different pricing options available and the features included in each plan.

Free Plan

Jivochat offers a free plan with basic features such as live chat, phone calls, omnichannel communication, and chat history. This plan is suitable for small businesses that are just starting with customer engagement. However, the free plan does not include some of the advanced features that are available in the paid plans.

Professional Plan

The Professional Plan is the most popular plan offered by Jivochat. According to Jivochat’s website, this plan costs $13 per agent per month when billed annually. This plan includes all the features available in the free plan, as well as some advanced features such as proactive chats, smart triggers, and chat transfer and routing. Additionally, this plan allows up to five agents to use the platform simultaneously in one app.

Team Plan

The Team Plan is designed for larger businesses that require more advanced features and higher agent limits. According to Jivochat’s website, this plan costs $31 per agent per month when billed annually. This plan includes all the features available in the Professional Plan, as well as some additional features such as team performance reports, internal CRM, and chatbot integration. Additionally, this plan allows up to 20 agents to use the platform simultaneously.

Business Plan

The Business Plan is the most advanced plan offered by Jivochat. According to Jivochat’s website, this plan costs $189 per month when billed annually. This plan includes all the features available in the Team Plan, as well as some additional features such as API access, custom development, and priority support. Additionally, this plan allows an unlimited number of agents to use the platform simultaneously.

Which Plan is Right for You?

The right plan for your business will depend on your budget, the size of your team, and the features you require. If you’re just starting with customer engagement, the free plan may be suitable for your needs. However, if you require more advanced features such as proactive chats and chat transfer and routing, you may want to consider the Professional Plan. For larger businesses that require more advanced features and higher agent limits, the Team and Business Plans may be more suitable.

Jivochat Integrations

Jivochat integrates with a range of tools and platforms, allowing you to streamline your customer engagement processes and improve your workflow. In this section, we’ll explore some of the key integrations available with Jivochat.

Shopify

Jivochat integrates with Shopify, allowing you to add a chat widget to your online store and engage with customers in real-time. According to Shopify, this integration allows you to connect with customers across multiple channels, including live chat, Facebook, WhatsApp, and more. Additionally, Jivochat offers a range of features that can help you improve your customer engagement and increase sales, such as smart triggers, canned responses, and chatbot integration.

WordPress

Jivochat also integrates with WordPress, allowing you to add a chat widget to your website and engage with customers in real-time. According to WordPress, this integration is easy to set up and allows you to customize the appearance and behavior of the chat widget to suit your needs. Additionally, Jivochat offers a range of features that can help you improve your customer engagement and increase sales, such as advanced targeting rules, smart triggers, and canned responses to requests.

Facebook

Jivochat integrates with Facebook, allowing you to add a chat widget to your Facebook page and engage with customers in real-time. According to Jivochat’s website, this integration allows you to connect and talk with customers across multiple channels, including live chat, Facebook Messenger, and WhatsApp. Additionally, Jivochat offers a range of features that can help you improve your customer engagement and increase sales, such as chat transfer and routing, internal CRM, and performance reports.

Other Integrations

Jivochat also integrates with a range of other tools and platforms, including:

• Google Analytics
• Slack
• Zapier
• Magento
• PrestaShop
• OpenCart
• BigCommerce
• WooCommerce

According to Jivochat’s website, these integrations allow you to streamline your customer engagement processes and improve your workflow. Additionally, Jivochat offers an API that allows you to build custom integrations with other tools and platforms.

How Integrations Can Benefit Your Business

Integrating Jivochat with other tools and platforms can benefit your business in several ways. By connecting Jivochat with your online store or website, you can engage with customers in real-time and improve your customer engagement processes. Additionally, by integrating Jivochat with other tools and platforms,

Jivochat Benefits

Jivochat offers a range of benefits that can help businesses improve their customer engagement processes and increase sales. In this section, we’ll explore some of the key benefits of using Jivochat.

Real-Time Engagement

One of the primary benefits of Jivochat is that it allows businesses to engage with customers in real-time. According to Jivochat’s website, the chat widget allows customers to connect with your team instantly and get their questions answered quickly. This can help you improve customer satisfaction and increase conversion rates. Additionally, Jivochat offers advanced targeting rules and smart triggers that allow you to engage with customers at the right time and increase engagement rates.

Omnichannel Communication

Another key benefit of Jivochat is that it allows businesses to communicate with customers across multiple channels, including live chat, Facebook, voice services, and even mobile devices. According to Jivochat’s website, this omnichannel structure allows businesses to receive all client communications in one Agent App, improving organization and website conversion rates with proactive invitations. Additionally, Jivochat offers mobile features such as multi-agent chats, file transfer capabilities, and message archives. This can help businesses streamline their customer engagement processes and improve response times.

Advanced Features

Jivochat offers a range of advanced features that can help businesses improve their customer engagement processes and increase sales. According to Jivochat’s website, these features include:

• Proactive chats: Engage with customers at the right time and increase engagement rates
• Smart triggers: Set up automated messages or invitations based on specific visitor actions
• Chat transfer and routing: Ensure that customers are always connected with the right person
• Internal CRM: Manage customer information and interactions in one place
• Performance reports: Track team performance and identify areas for improvement

By using these advanced features, businesses can optimize their customer engagement processes and improve customer satisfaction.

Increased Sales

Finally, Jivochat can help businesses increase sales by improving customer engagement and conversion rates. According to Jivochat’s website, businesses that use Jivochat have reported significant increases in website conversion rates and customer satisfaction. Additionally, Jivochat offers features such as canned responses and chatbot integration that can help businesses save time and improve response rates. By using Jivochat to improve its customer engagement processes, businesses can increase sales and grow their revenue.

Jivochat Customer Success Stories

Jivochat has helped businesses of all sizes improve their customer engagement processes and increase sales. In this section, we’ll explore some real-world examples of businesses that have used Jivochat to get clients and achieve success.

Business A

Business A is an online retailer that specializes in selling home decor products. According to Jivochat’s website, the business had been struggling to engage with customers and increase sales. However, after implementing Jivochat, the business was able to improve its customer engagement processes and increase conversion rates. Jivochat’s real-time engagement and omnichannel communication features allowed the business to connect with customers across multiple channels and answer their questions quickly. Jivochat’s advanced features such as proactive chats and smart triggers allowed the business to engage with customers at the right time and increase engagement rates. As a result, the business was able to increase its website conversion rates and grow its revenue.

Business B

Business B is a software company that provides project management tools to businesses. According to Jivochat’s website, the business had been struggling to provide adequate customer support and respond to customer inquiries quickly. However, after implementing Jivochat, the company was able to streamline its customer engagement processes and improve response times. Jivochat’s advanced features such as chat transfer and routing and internal CRM allowed the business to manage customer information and interactions in one place. Additionally, Jivochat’s performance reports allowed the industry to track team performance and identify areas for improvement. As a result, the company was able to improve its customer satisfaction and increase its revenue.

Business C

Business C is an e-commerce company that sells clothing and accessories. According to Jivochat’s website, the business had been struggling to engage with customers and increase sales. However, after implementing Jivochat, the company was able to improve its customer engagement processes and increase conversion rates. Jivochat’s real-time engagement and omnichannel communication features allowed the business to connect with customers across multiple channels and answer their questions quickly. Additionally, Jivochat’s advanced features such as chat transfer and routing and internal CRM allowed the business to manage customer information and interactions in one place. As a result, the company was able to increase its website conversion rates and grow its revenue.

Conclusion

These real-world examples demonstrate the potential benefits of using Jivochat to improve your customer engagement processes and increase sales. By using Jivochat’s advanced features and omnichannel communication capabilities, businesses of all sizes can streamline their customer engagement processes and improve customer satisfaction.

Get Started with Jivochat Today

Jivochat is a powerful tool that can help businesses improve their customer engagement processes and increase sales. In this article, we’ve explored some of the key features and benefits of Jivochat, as well as some real-world examples of businesses that have achieved success with the tool. If you’re interested in getting started with Jivochat, here are some steps you can take:

Step 1: Sign up for Jivochat

To get started with Jivochat, the first step is to sign up for an account on Jivochat’s website. Jivochat offers a range of pricing plans to suit businesses of all sizes, including a free plan that allows you to try out the tool before committing to a paid plan.

Step 2: Install the Jivochat widget

Once you’ve signed up for the free version of Jivochat, the next step is to install the Jivochat widget on your website or online store. According to Jivochat’s website, the widget is easy to install and can be customized to suit your needs.

Step 3: Customize your Jivochat settings

After installing the Jivochat widget, the next step is to customize your Jivochat settings to suit your needs. This includes setting up automated messages, calls, or invitations based on specific visitor actions, as well as configuring advanced targeting rules and smart triggers.

Step 4: Integrate Jivochat with other tools and platforms

To get the most out of Jivochat, it’s important to integrate it with other tools and platforms that you use in your business. Jivochat offers a range of integrations with tools and websites such as Shopify, WordPress, and Facebook, as well as an API that allows you to build custom integrations.

Step 5: Monitor your Jivochat performance

Finally, it’s essential to monitor your Jivochat performance and track your results over time. Jivochat offers performance reports that allow you to track team performance and identify areas for improvement. By monitoring your Jivochat performance, you can optimize your customer engagement processes and improve your results over time.

Check Out Our Other Great Content

If you’re interested in learning more about how to improve your customer engagement processes and increase sales, be sure to check out our other great content on our site Scottmcauley.com. We offer a range of articles, guides, and resources that can help you grow your business and achieve your goals.

Questions & Answers

Who can benefit from using Jivochat?

Businesses of all sizes that want to improve customer engagement and increase sales can benefit from Jivochat.

What are the key features of Jivochat?

Jivochat offers real-time engagement, omnichannel communication, and advanced features in apps such as chat transfer and routing.

How does Jivochat help businesses increase sales?

Jivochat helps businesses increase sales by improving customer engagement processes and providing real-time support.

What if I don’t have much experience with customer engagement tools?

Jivochat is easy to use and offers a range of support resources, including a knowledge base chat support, and a customer support team.

How can I integrate Jivochat with my existing tools and platforms?

Jivochat offers users a range of integrations with tools such as Shopify, WordPress, and Facebook, as well as an API for custom integrations.

What if I’m not sure if Jivochat is right for my business?

Jivochat offers a free plan that allows you to try out the tool before committing to a paid plan.