AI Voice Agents & CX Automation for SMBs
AI voice agent design and deployment for SMBs. 24/7 phone answering, scheduling, FAQ handling, and CRM integration. Houston-based, U.S. remote.
Frequently Asked Questions
Will it sound like a robot?
No. Modern voice models (ElevenLabs, OpenAI Realtime, Vapi) are nearly indistinguishable from a polite, well-trained receptionist when the prompts and latency are tuned correctly.
What happens when the AI doesn't know the answer?
Every agent has a graceful escalation path — warm transfer to a human, a callback request, or a logged ticket. The AI never invents answers.
Is this HIPAA-friendly for medical practices?
Yes, with the right vendors and BAAs in place. I'll help you choose a stack that fits your compliance posture.
How fast can we launch?
A simple FAQ + scheduling agent can pilot in 2–3 weeks. More complex flows with deep CRM logic typically take 4–8 weeks.