SMB Case Studies
Real outcomes from AI automation, cloud migration, cybersecurity, and fractional CTO engagements with SMBs across healthcare, MSP, and services.
Challenge
Solution
Results
All case studies
- Case Study: AI Voice Support for E-Commerce — An e-commerce brand deployed a bilingual AI voice agent for order status, returns and FAQs — handling 70% of calls and halving support costs.
- Case Study: Healthcare Cloud Migration to Azure — A regional healthcare practice moved from aging on-prem infrastructure to a HIPAA-aligned Azure environment — 99.9% uptime and 30% lower IT cost.
- Case Study: MSP Security Baseline Standardization — A growing MSP standardized its security baseline across 50+ client environments, cutting support tickets 40% and lifting client retention 20%.
- Case Study: Property Management IT Consolidation — A multi-state property management firm consolidated 40% of its vendors and saved $180K annually with a fractional CIO-led 3-year IT roadmap.
- Case Study: B2B SaaS Infrastructure Rebuild on AWS — A fast-growing B2B SaaS startup rebuilt its AWS architecture with auto-scaling and incident response — eliminating outages and cutting infrastructure cost 25%.
- Case Study: Multi-Location Service Business Automation — How a 5-location service business cut 25+ hours of weekly manual onboarding with a Make.com suite across CRM, scheduling and billing.